Privacy Policy

Introduction

Welcome to our IT services and solutions website (hereinafter referred to as “the Site”).

Protecting your personal information is a priority for us. This privacy policy (hereinafter referred to as “the Policy”) explains how we collect, use, disclose, and protect your personal information in accordance with the Act respecting the protection of personal information in the private sector (Quebec Law 25).

This Policy does not apply to third-party websites, including those that can be accessed by clicking on links that may be found on our Site. If you visit a third-party website, it will have its own policies that we invite you to review before submitting your personal information, if applicable.

Privacy Officer for Personal Information Protection

We have designated a Privacy Officer for Personal Information Protection responsible for ensuring compliance with Law 25 within our organization.

If you would like to learn more about the protection of your personal information, exercise your rights, or file a complaint, please contact Irina Nedelcu (President), our Privacy Officer for Personal Information Protection, at the following contact details:

Collection of Personal Information

We collect only the personal information that you voluntarily provide when filling out the contact form on our Site.

The types of personal information we collect may include:

  • Name
  • Email address
  • Phone number

We do not knowingly collect personal information from minors.

Use of Personal Information

We use your personal information for the following purposes:

  • Providing and improving our IT services and solutions
  • Responding to your inquiries
  • Creating, maintaining, and improving our business relationships with you
  • Conducting statistical analyses to improve our offerings, if you have consented
  • Complying with our legal and regulatory obligations
  • Any other purpose authorized by law or to which you consent.

Disclosure of Personal Information

We limit access to your personal information only to our employees and agents whose functions require it. We may also disclose your personal information to third parties when required by law.

We disclose your personal information to third parties only in the following circumstances:

  • With your explicit consent
  • To comply with a legal or regulatory obligation
  • To protect our rights, property, or safety

We do not share, sell, or disclose the information submitted via the contact form to any third parties, except as required by law.

We take appropriate actions to ensure the protection of your personal information, including adopting specific contractual measures and limiting the sharing of your data.

Transfer of Personal Information Outside Quebec

During our operations, we may share your personal information with business partners outside Quebec, including in other Canadian provinces.

When your personal information is shared outside Quebec, we conduct a privacy impact assessment and establish contractual commitments to maintain the confidentiality of this information.

Security of Personal Information

The personal information we collect is kept confidential in accordance with applicable laws. If you choose to provide us with personal information by email or through a form on our Site, this data will be used solely to respond to your request while respecting its confidentiality.

The personal information we collect is stored on secure servers that are situated in data centers in Quebec. This choice of location allows us to provide optimal protection for your personal information and to comply with the applicable legal standards for privacy protection.

We take reasonable security measures to protect your personal information against loss, theft, unauthorized access, disclosure, reproduction, use, or modification. These measures include:

  • Encryption of sensitive data
  • Implementation of firewalls and intrusion detection systems
  • Restriction of access to personal information to employees who need it to perform their duties
  • Continuous training of our staff on personal information protection.

Retention of Personal Information

We retain your personal data only for the time necessary to achieve the purposes for which it was collected and to comply with our legal and regulatory obligations. After this period, your personal information will be securely destroyed, deleted or anonymized in accordance with our data retention policy.

Access and Correction of Personal Information

You have the right to access your personal information and request its rectification if it is inaccurate or incomplete. Where applicable, you also have the right to withdraw your consent to the use or disclosure of your personal information.

To exercise these rights, please contact our Privacy Officer for Personal Information Protection at the following address: irina.nedelcu@irisef.com.

Cookies and Similar Technologies

We use cookies and other similar technologies (collectively, “cookies”) to collect information about your use of the Site and personalize your online experience.

You can configure your browser to refuse cookies, but this may affect the functionality of the Site.

The cookies we use do not collect information that personally identifies you; they collect general data that is not linked to your personal information. We use necessary, functional, performance and analytical cookies to facilitate your navigation on our Site, personalize your online experience according to your preferences (e.g., language), and generate anonymous statistics.

You can choose to accept or refuse these cookies when you visit our site; however, if you choose to refuse them, it may affect your browsing experience and limit certain functionalities.

Consent options

  • Accept All – By choosing this option, you consent to the use of all cookies, including those for personalization, performance and statistical analysis.
  • Customize/Save my preferences – This option allows you to save your cookie preferences according to the categories you wish to authorize.
  • Reject All – By choosing this option, you decline all cookies except those strictly necessary for the proper functioning of the Site.

 

Cookie Preferences and Essential Functions

  • Necessary – Always active – The storage or technical access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or exclusively for the storage and transmission of a communication over an electronic communications network. These cookies are essential for the proper functioning of the Site and cannot be deactivated in our systems. These cookies do not store any personally identifiable information.
  • Functional – The storage or technical access is necessary to provide enhanced functionality and personalization, such as remembering your language preference. These cookies ensure that the Site remembers your preferences and choices, but they can be disabled if you do not wish to use these features. However, disabling these cookies may impact your experience on the Site.
  • Analytics – The storage or technical access is used exclusively for anonymous statistical purposes. Analytical cookies are used to understand how visitors interact with the Site. These cookies help to provide information on the number of visitors, bounce rate, traffic source, etc. 
  • Performance – The storage or technical access is necessary to measure and enhance the performance of the Site. Performance cookies collect information on how users interact with the Site, such as the most visited pages, load times, and user interactions. These cookies help identify issues, optimize performance, and improve the overall user experience. They do not store any personally identifiable information and are used solely for performance-related purposes.

Contact us

If you have any questions or concerns regarding this Policy or our personal information protection practices, please contact our Privacy Officer for Personal Information Protection:

 

Policy Changes

We reserve the right to modify this Policy at any time. Any changes will be posted on this page with an update date. We encourage you to regularly review this page to stay informed of any changes to our Policy.

Continuing to use our Site constitutes your acceptance of this Policy and any updates.

The last update date of the Policy is November 29, 2024.

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